Buying a piece from a dealer, an auction or peer to peer. Your next step is to open a protected transaction so funds are held until the piece is in hand and verified.
Stage 01 — request protection
Premium service
Authenticity Protection for watches, jewelry and trading cards.
We collect the buyer's funds up front, hold them while the piece moves, and release payment only once the order is delivered and verified by both sides.
At a glance
Service levels
- Protection review
- 1 business day
- Buyer funding window
- 72 hours
- Ship after clearance
- 2 business days
- Buyer inspection
- 48 hours
- Payout after acceptance
- 1 business day
- Dispute decision
- 5 business days
Protection is available between verified parties and is recommended on every sale above $500. Orders must exceed $200 to qualify.
Gallery
What we protect
Switch between the three categories we authenticate and settle.
Watches
Pre-owned and vintage timepieces. Case, dial, bracelet and movement inspected under loupe, with serial and reference matched to the listing and to the papers supplied.
- Serial and case-reference cross-check
- Movement and caliber inspection
- Papers, box and service history matched
Process flow
Five stages, on the record
- 01
Protection requested
Seller requests protection on the order. We review the sale, the listing and both parties before terms are issued.
Seller — Reviewed within 1 business day
- We verify identity status, trading history and listing record on both sides.
- The item is re-checked against recent comparable sales for pricing sanity.
- Either party may withdraw at this stage at no cost.
- 02
Approved & terms issued
We approve the protection and issue the buyer a secure funding link with the agreed amount and terms.
Our desk — Funding link valid for 72 hours
- The agreement states item, serial or cert, total, fee split and inspection window.
- Both parties confirm the shipping method and whether concierge authentication is added.
- The listing is locked so terms cannot change mid-deal.
- If the buyer does not fund within 72 hours the protection lapses at no cost.
- 03
Buyer funds held
Funds are held in a segregated account. The seller is cleared to ship — capital is never released early.
Buyer — Ship within 2 business days of clearance
- Funds are never mixed with operating funds.
- The seller is notified 'cleared to ship' — never ship before that notice.
- Shipment must be tracked, signature-required and insured to full sale value.
- The seller uploads tracking plus photographs of the item and the packed parcel.
- 04
In transit & inspection
The piece ships to the buyer, or to our vault for authentication where concierge was added. The buyer inspects on delivery.
Specialist — 48-hour inspection from confirmed delivery
- Concierge routes the piece through our vault for physical verification before onward shipping.
- The buyer accepts or opens a case inside the 48-hour window.
- No response inside 48 hours is treated as acceptance and funds auto-release.
- Any case freezes the funds immediately — nothing releases while it is open.
- 05
Funds released
Inspection passes and the funds are released to the seller, with a receipt archived for both parties.
Our desk — Payout within 1 business day of acceptance
- The protection fee is deducted at release and the receipt is emailed to both sides.
- The order is marked complete and recorded on both trust profiles.
- Signed disclaimers and the inspection record are archived with the receipt.
Coverage
What protection covers
Funds held, never fronted
The seller ships only after the buyer's money is confirmed and held. Neither party is exposed to the other's good faith.
Authenticated before release
With concierge added, our desk verifies serials, hallmarks, cert data and condition against the listing before the piece reaches the buyer.
48-hour inspection window
Buyers get two full days from delivery to examine the piece and raise a case. Funds stay frozen until the window closes.
Insured, signature-required transit
Every protected shipment is tracked, signature-required and insured to full sale value. Lost parcels are claimed, not argued over.
Verified counterparties
Protection is available only between vetted parties who have completed identity verification.
Full audit trail
Every state change, message and photograph is timestamped and retained, so a case is decided on the record.
For Collectors
Acquire rare pieces with the certainty of a documented, protected handoff.
For Marketplaces
Embed institutional trust into your white-glove checkout experience.
For Retailers
Extend a protected settlement to clients who buy sight-unseen.
For Dealers
Trade pre-owned watches and jewelry without counterparty risk.
Next step
Where you enter the process
White-glove checkout that needs protection presented as a native step. Your next step is desk access with agreed fee splits and SLAs across your order flow.
Stage 02 — desk terms & integration
Dealer-to-dealer and sight-unseen client trades. Your next step is a trading profile so repeat transactions clear on standing terms.
Stage 03 — standing trade profile
Transparency
Fee structure
Service fee1.5% of order value
Minimum fee$9
Fee cap$150
EligibilityOrders above $200
Verified service
Every transaction carries signed buyer and seller disclaimers, an independent inspection record, and a downloadable receipt archived for both parties.
Read the full terms